University Wi-Fi: Eduroam

For technical support call the University Technology Support Center
1-800-696-4357
help@maine.edu

About Eduroam

  • Encrypted wireless service for university students, faculty and staff
  • Global service: present at many educational institutions around the world

Interested in more information?
Technical Service Description

Connecting to Eduroam

Windows:

On Windows 10 or 11, click on "eduroam" in the Wi-Fi networks list (Shortcut: Windows Key+A), in the username field, enter your "@maine.edu" email address, enter your password, and click connect. If that doesn't work, right click on "eduroam", click "Forget", and try again.

macOS :

  1. If you were previously connected but can no longer connect (e.g. due to password change), then forget the network first and remove any device management profiles named "eduroam" (these may or may not exist). Forgetting a Wi-Fi network is usually done under System Settings → Wi-Fi. Device management profiles are usually located under System Settings → General → Device Management. These directions may differ based on macOS version. For more information, please search Apple's Support site.
  2. Click the Wi-Fi "Fan" icon in the menu bar in the top right-hand side of the screen.
  3. Click "eduroam" network in the Wi-Fi network list; it may be hidden under "other networks".
  4. A window should appear prompting for an "Account Name" (user name) and password. In the "Account Name" field, enter your "@maine.edu" email address. In the password field, enter your password.
    • If this window has a certificate selection drop-down menu, set it to "no certificate selected" (default)
  5. If prompted to accept a certificate, accept it.

iOS/iPadOS:

  1. If you were previously connected but can no longer connect (e.g. due to password change), then try the following; otherwise skip to step 2.
    • Go to Settings → General → VPN & Device Management.
    • If any configuration profiles with names containing "eduroam", tap on each one, then tap "remove".
    • Go back to Settings → Wi-Fi.
    • Tap the blue "i" icon next to "eduroam"
    • If you have the option to "forget" the network, then do so.
  2. Connect to the "MaineEDU-Guest" SSID.
  3. Get the "geteduroam" app by SURF B.V. from the App Store.
  4. Open the app and search for "maine", then select "University of Maine System" from the list.
  5. In the username field, enter your "@maine.edu" email address.
  6. Enter your password
  7. If you change your password: follow the instructions above to forget the network, and re-run the app.

Android:

  1. If you were previously connected but can no longer connect (e.g. due to password change), then try the following; otherwise skip to step 2.
    • Go to Settings → Wi-Fi, or swipe down from the top and hold-tap on the Wi-Fi "Fan" icon.
    • Hold-tap on "eduroam"
    • A menu should appear. If you have the option to forget the network, then do so.
    • If you have the "Cisco Network Setup Assistant" app, delete the app.
  2. Connect to the "MaineEDU-Guest" SSID.
  3. Get the "geteduroam" app by SURF B.V. from the Google Play Store.
  4. Open the app and search for "maine", then select "University of Maine System" from the list.
  5. In the username field, enter your "@maine.edu" email address.
  6. Enter your password
  7. Leave the app installed, or the settings it applied will be deleted.
  8. If you change your password: follow the instructions above to forget the network, and re-run the app.

ChromeOS:

  1. Connect to the "MaineEDU-Guest" SSID
  2. If you were previously connected to eduroam or attempted to connect to it, forget the network. See Manage Wi-Fi networks (Google Support)
  3. In the Chrome web browser, browse to cat.eduroam.org
  4. Click on "Click here to download your eduroam installer" at the bottom of the page
  5. Search for "Maine" in the search box that appears
  6. Click "University of Maine System"
  7. The site should detect "Chrome OS", if it doesn't click the "choose another installer to download" and choose Chrome OS.
  8. Press the small "continue" button that appears
  9. A file should be downloaded called "eduroam-chromeos-cat-ums.onc", save the file to downloads (may happen automatically)
  10. In the Chrome browser, browse to "chrome://network"
  11. Scroll to the bottom and click "import ONC file"
  12. Choose the "eduroam-chromeos-cat-ums.onc" file you downloaded earlier
  13. You should see "Networks Imported: 1" at the bottom of the "chrome://network" page
  14. Go to the Wi-Fi networks list, choose "eduroam"
  15. A dialog box will appear, under "identity" use your "@maine.edu" email address
  16. Under password, type your password
  17. Click "Connect"

Other:

For other types of systems, try clicking the "eduroam" network in the Wi-Fi networks list and in the username field use your "@maine.edu" email address. If there are additional fields required, the general details are:
  • Security Type: WPA2-Enterprise or WPA2+WPA3-Enterprise.
    • Setting to WPA3-Enterprise only may break roaming to other institutions.
  • EAP Method: PEAP or PEAP+MSCHAPv2
  • Domain (if required): maine.edu
  • User certificate: leave at default setting or none
  • The CA certificate should be specified, and can be downloaded by clicking here