University Wi-Fi: Eduroam

About iOS 14

iOS 14 enables "private wi-fi addresses" by default for each saved Wi-Fi network after upgrading. It is recommended to disable this feature by following the instructions at https://support.apple.com/en-us/HT211227. If you are registering a device for the first time on either tempest or eduroam, join the appropriate network/SSID first, then follow Apple's directions to disable private wi-fi address before registering the device.

For technical support call the University Technology Support Center
1-800-696-4357
help@maine.edu

About Eduroam

  • Secure wireless service using very strong encryption
  • For University students, faculty and staff
  • Federated service, works at thousands of educational institutions around the world
  • Requires modern client (laptop, tablet, or smart phone)
  • Certificate-based device authentication (setup once, no login required after setup)

Interested in more information?
Technical Service Description

Connecting to Eduroam

Getting setup to connect to Eduroam requires going through a device on-boarding process. You will need:

  • A working University User ID (your @maine.edu account)
  • About 10 to 15 minutes
  • A supported wireless client (Mac, Windows, iOS, Android, or Linux*)

*Linux and Chromebooks require a manual setup process

Outline:

  1. If you are connected to wired and wireless networks simultaneously, disconnect the cable.
    • You can reconnect the cable after connecting to eduroam.
  2. Connect to the “eduroam-setup” network
    • If you are not at a University of Maine System campus, center or extension: This network will be unavailable and you will need to set up your device manually by visiting https://crt.net.maine.edu/ while connected to a guest Wi-Fi network or cell data. (login with username in "user@maine.edu" form).
  3. Open wifi.maine.edu in a web browser to be redirected to the setup portal
    • Must use http:// not https://
    • You should be redirected to a secure (HTTPS://) login page with no security warning.
  4. Login using your University email address and follow the on-screen instructions
    • The setup process will require you to download and install a setup application.
    • The setup process will ask for administrative privileges to install the security certificate, this will be a confirmation prompt or a login asking for your local device login depending on client configuration.
    • Once the setup is complete you will always connect to “eduroam” not “eduroam-setup”.

Detailed Step-By-Step Instructions
Select your OS to see device-specific instructions

Eduroam: macOS Onboarding

Note: before starting, it is recommended to go to the macOS Finder, go to the "Finder" menu in the upper-left of the screen, click "Preferences", click "Advanced", and enable "Show all filename extensions". You can always turn it back off afterwards if you'd like.
  • Connect your device to the “eduroam-setup” Wi-Fi SSID.
  • Open a web browser and go to wifi.maine.edu ( be sure not to use https:// ). If you are not redirected to the login page (see below), try visiting another non-HTTPS site like maine.edu or www.maine.edu for example.
  • Enter your username@maine.edu and password that you use for other maine.edu services such as GMail, Blackboard, Mainetstreet, etc (Note: Because eduroam is a global system, you need to enter the username in “username@maine.edu“ form so we know you’re a Maine user and remote institutions know to send your authentication requests to the University of Maine System.)
  • Click "Sign On" then follow the onscreen instructions.
  • An application will begin to download and the following information will appear:
  • You will be prompted to download an application, or it may automatically be saved to your downloads folder if your browser has automatic downloads enabled.
  • Open the finder and navigate to your downloads folder. Open "SPW.tar.gz" to extract the file, then open the "cisco_network_setup_assistant.dmg" file.
    • Note: If you get a message about the DMG file being corrupted, as long as the "cisco_network_setup_assistant" appears under devices in the finder on the left hand side (similar to the following screenshot) then just ignore the error and proceed (and don't click "move to trash"). If your screen doesn't look similar to the following screenshot, then try hitting the eject button next to "cisco_network_setup_assistant" in the device list in the left side of the finder (if there), delete the DMG file and open "SPW.tar.gz" again, then open "cisco_network_setup_assistant.dmg" again.
  • A new entry for "cisco_network_setup_assistant" should appear to the left in the finder window (it will also be on the desktop). Click on the "cisco_network_setup_assistant" device in the finder sidebar, then double click "Cisco Network Setup Assistant" on the right hand side of the finder to launch the application.
  • macOS / OS X may warn you that this is a file you downloaded from the Internet before opening. Choose "open".
  • The Network Setup Assistant app appears, click the "Start" button.
  • You will see a certificate warning because the web portal certificate is being used by a system application instead of a web browser. Note that this is the same certificate which was trusted by your web browser and the same server your web browser was connecting to in order to access the portal. Outside of a web browser the operating system will ask you to trust it. Click "Continue".
  • You will be asked to enter the password for your administrator account several times so the app can make changes to the system configuration (adding certificates, changing network settings). When complete, you will see this message:
  • Confirm that you are now connected to the eduroam network
  • If you had previously connected to Tempest, go into the System Preferences and choose "Network"

  • Click "Wi-Fi" then click "Advanced" in the bottom right hand corner of the Network Preferences:
  • Click "tempest" in the network list, then click the minus sign button below the network list:
  • Additionally, in Wi-Fi advanced settings, repeat the process above to remove the "eduroam-setup" network from the list as well. You do not need to reconnect to "eduroam-setup" for up to 5 years unless the network settings on the device are reset, the "eduroam" network is forgotten, or you get a new device.
  • In macOS 10.14 "Mojave" and above you can also leave tempest and eduroam-setup in the list and uncheck "auto-join" in the screenshot above to prevent your Mac from reconnecting to those networks.

Troubleshooting

While in the portal, there is a link to Contact Support. If you can not connect, to eduroam, click the link and record the information provided. Call the Support Services Center at 1-800-696-4357 or email the information to help@maine.edu